Terms & Conditions, Code of Conduct and Disclaimers

In order to create a fun and safe environment for all participants of Dee Dream Life, each participant of public and private coaching sessions implicitly agree to the terms and conditions listed below when joining any 1-1 or group session conducted by the coaches of Dee Dream Life, be it a paid session or free trial. 

 

Participants who have signed up for classes through third party service providers also implicitly accept this Code of Conduct upon joining the sessions, in addition to any policies of the third parties.

  1. Booking of attendance - You are required to book and confirm your slot at least 1 hour before commencement of class under the Section for "How To Join?". As slots are limited, priority will be given to students who have reserved for the class. The class may or may not be available upon request, subject to availability. 

  2. Cancellation of booking - After you book a public group class, if you cannot attend, please notify us as soon as possible and no later than 1 hour before the class starts (e.g. by cancelling your booking on Facebook or by WhatsApp). Repeated late cancellations and/or no-show to classes may result in financial and non-financial penalties, including forfeit of prepaid fees, additional penalty fees and suspension from booking classes.

  3. Timing of attendance - You are required to arrive 5-15 minutes prior to the start of the class. We reserve the right to deny you from joining the class for late arrival due to safety reasons with no refund of fees paid.

  4. Payment for group public class - Class fees must be made to the instructor prior to class or immediately after class. Payment is to be made by bank transfer, cash or pre-paid coupons. 

  5. Payment for private class engagements - All fees must be fully paid with payment confirmation received 14 days prior to the scheduled class. Any change of schedule/location after payment is received will incur additional costs, which will be determined by the nature of change and to be determined at the discretion of Dee Dream Life.

  6. Refund policy - all payments of fees are non-refundable. 

  7. Cancellation policy - all participants who have prepaid for class passes or unlimited plans will not be given a refund upon cancellation of the plans.

  8. Transfer of membership - Unlimited plans and prepaid classes are transferrable to any person other than the participant who has registered and paid for it upon notification to Dee Dream Life. Offloading the prepaid classes for a price higher than original purchase price is not permitted.

  9. Partial attendance of class - Any participant that does not remain in the class through the whole duration of the class is considered to have joined the class and the participant cannot request for a full or partial refund of fees for the class, exceptions can be made if feeling sick.​

  10. Non-solicitation of customers - all participants are prohibited from inducing or soliciting other participants or instructors of Dee Dances into purchasing any product/service or joining any program/class/organisation. Any complaint of such occurrence will trigger a warning issued to the customer alleged of such behaviour and any subsequent occurrence will result in a ban of the alleged customer from all Dee Dances classes and venues. No refund of prepaid fees will be given in such an event. Dee Dances reserves the right to take legal action against any offence of this nature.

  11. Videos/cameras - video shooting of the class are not allowed in the public group classes in order to protect the privacy of other participants. Any videos that are taken by the instructors or assistants will not be published without the permission of the students captured on the videos. In the event of a video being published which contains a participant who is uncomfortable with it, the participant should advise the instructor to retrieve the video. The instructor will respect the decision of the participant and immediately remove the video. Photo taking is to be done with respect to other participants and any inclusion of other participants are to be respectfully notified to the other student.

  12. Prior injuries, health issues and intoxication

    1. All participants are required to disclose all prior and current injuries, health conditions, pregnancies, medications taken and any other health related issues to the instructor prior to the commencement of class.

    2. Intoxication - all participants are required to disclose any medication (drowsy and non-drowsy types) and substances such as drugs, alcohol and performance enhancement substances that have been consumed by the participants within 48 hours prior to class.

    3. The instructor reserves the right to deny the participation of anyone who is deemed to be not fit or suitable to attend the class during the time based on the information provided during registration.

  13. Prior medical practitioner advice -  Any health, fitness and wellness advice provided by the coaches of Dee Dream Life is not a substitute for medical advice or treatment.  It is recommended that you consult a medical practitioner before commencing any physical, mental or spiritual exercise program.

  14. Reasonable care - All classes are of different intensity. Participants are required to take reasonable good care of themselves while performing the movements and to not exert themselves more than their bodies can handle. Taking breaks and plenty of hydration are recommended for participants who feel exhaustion, dizziness or unwell. Any feeling of being unwell must be notified to the instructor immediately. ​

  15. How to achieve optimal results - Best results that are sustainable and last for the longer term will be obtained by exercising with common sense, listening to your own body and being aware of your own capacity, limits and state of body at any point in time, along with appropriate diet & nutrition, rest & relaxation techniques and a regular exercise program.

  16. Proper footwear - Proper exercise shoes are required to be worn at all times for all classes. Dance/exercise shoes (e.g. Reebok Hayasu) are highly recommended to minimise the impact of the movements to the knees and legs, thus lessening the soreness from rigorous dancing. No shoes are required for Yoga, Stretch & Strengthen and TONE2MUSIC classes.

  17. Language of instruction - The instructor will communicate with the participants in English. Some classes may include Cantonese/Mandarin instructions. 

  18. Safety and personal belongings - Please be advised that you enter the premises where Dee Dream Life sessions are conducted at your own risk and we will not be held responsible for any loss of belongings, theft or related incidences. Please take good care of your personal belongings and use the facilities for lockers to secure your belongings and exercise caution on the safety of yourself and your belongings. 

  19. Ownership of materials - Any dance choreography, photographs, videos, media materials and information received by the client during the class remain the property of Dee Dream Life and are not to be shared publicly or re-used for commercial purposes by the participant without the agreement of Dee Dream Life. Any sharing of the materials to social media is prohibited without the prior approval of Dee Dream Life. 

  20. Bad Weather Policy - the decision to cancel a class is made 2 hours before every class. Classes are cancelled if the following signals are on within 2 hours before each class (Typhoon 8 and above, Black Rainstorm Warning Signal and Tsunami). If a class is cancelled, a special announcement will be made on all online and WhatsApp broadcast updates. For example, the decision to cancel a class starting at 12pm class will be made at 10am, 1pm class at 11am, etc.  A cancellation of a private class engagement to due bad weather will be resolved by both parties to agree on a replacement class and additional expenses for the replacement class (e.g. venue hire fees), will be equally shared by both parties in the event.

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© 2020 by Dee Dream Life Hong Kong (Dance, Fitness, Yoga & Coaching with Dee Oh and Dee Dream Team)